Access to information has long been a challenge for service shops. Without the right diagnostic tools and software, shops see their fleets turning to the dealers for both service and parts. Aftermarket distributors can turn this threat into an opportunity. This panel will help you understand what tools are available and how you can use them to better service your customers and help diagnose their repairs both now and in the future. This session will feature the following speakers:
Thomas L. Kotenko
General Manager – Snap-on Business Solutions
Tom has more than 20+ years of experience in the field of technical sales and marketing. This includes new business development, and conceptual/solution selling to clients within automotive, manufacturing, fleets (leasing, delivery, and LTL) business sectors and service organizations.
Director – Commercial Vehicle Group Mitchell 1
Currently in his 28th year at Mitchell 1 in San Diego, Dave Costantino serves as the Director of the Commercial Vehicle Group, where he designed and developed three service information
systems for truck technicians: Tractor-Trailer.net, Medium-Truck.net and Repair-Connect.net. First certified as an ASE Master Technician in 1983, Dave now holds a Bachelor of Science degree in Information Technology and a Master of Arts degree in Management, both of which he graduated with honors.
Editor/Publisher & Director of Industry Relations - MOTOR Publications
John Lypen joined MOTOR Publications in 1981 as a technical editor in the company’s automobile repair manual division. He is presently the Editor and Publisher of MOTOR Magazine and Director of Industry Relations, MOTOR Information Systems. John is a member of several Business Press Associations and an affiliate member of the Society of Automotive Engineers. He currently serves on the board of directors of the National Automotive Service Task Force. John attended St. Peter’s College and Teterboro School of Aeronautics, both in his native state of New Jersey, and now lives in Rochester Hills, Michigan with his wife and two daughters.
President & Founder – The Camp Group
Jim Camp is an internationally sought negotiation coach and trainer, and developer of the Coach2100™ technology, a proprietary, patent pending negotiation project management and training system. Imagine getting your hands on the negotiation secrets that top global CEO’s and billion-dollar deal-makers (even the FBI) use to make outstanding sales contracts, business relationships, and job packages that bring them great wealth and competitive advantages. He is also author of NO: The Only Negotiating Strategy You Need for Work and Home, the revised and updated version of his previously critically acclaimed business book, Start With No. The presentation will feature a book signing.
Vice President, Senior Loss Control Consultant – The Lockton Companies, LLC
Bert Mayo is a senior loss consultant and specialist in transportation and general safety. Working with Lockton’s large national account clients, he is responsible for providing safety consulting services for internal and external clients, assisting clients with the interpretation and compliance with mandated state and federal standards, and developing recommendations and service plans that assist clients with the reduction of losses. Prior to coming to Lockton, he was a loss prevention manager at T.T.C. of Illinois, and has experience as a training and compliance director and director of safety and personnel.